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Responsible for the development, quality, and overall management of Loan Servicing for Residential and Consumer Lending.  This includes residential real estate and consumer loan products serviced within the bank’s core system. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth and project initiatives. Ensure department objectives are accomplished, and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding loan servicing and exception issues. 

 Key Result Areas:  

§  Oversee the management of the Residential and Consumer loan servicing area of the Bank including investor reporting, loan boarding, funding, escrow processing, HMDA reporting and other general servicing functions; continuously analyzing systems and programs to provide opportunities and advancements in providing quality service.  Ensure department adheres to all Service Level Agreements.

§  Set challenging, but attainable, goals for team members and department to maximize performance. Assess group against goals to identify areas of improvement.

§  Continuously assess and evaluate servicing systems, technologies, and procedural requirements for the Lending areas; make recommendations to improve the operating efficiency of the department and implement the same.

§  Relationship centric professional who focuses on ensuring financial well-being of our customers.

§  Supervise the training and cross training of department personnel to keep them informed of policy, procedure and regulatory changes effecting the department. Motivate, encourage, develop and foster a sense of collaboration in department staff

§  Oversee the preparation of numerous reports to internal departments and external regulatory agencies, specifically Board of Directors, HMDA, CRA, HUD, FDIC, Investors and Bank Commission, to ensure accuracy, integrity, and timeliness of reports.

§  Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments.

§  Coordinate training of department staff with Auditing, Compliance and Training Departments as required. Maintain and update all FDICIA related controls, tests and documentation, ensuring compliance of same.

§  Perform additional duties as required.


§  College degree or combination of education and experience including 5+ years' management experience; 10 years loan servicing experience in residential and consumer lending.

§  Excellent customer service qualities i.e. ability to diffuse escalated complaint situations with internal and external customers.

§  Experience in the following areas:  secondary markets, investor reporting, tax service, flood service, home equity loan administration and core loan systems.          

§  Ability to adapt to flexible lending terms and requirements within the limitations of servicing systems.

§  Strong communication, organizational, analytical, and interpersonal skills.                       

§  Ability to develop and implement goals and objectives.   

§  Knowledge of state and federal regulations concerning lending activities and requirements.

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.


Waltham, Massachusetts 

About Cambridge Savings Bank: 

Cambridge Savings Bank is a full-service banking institution with over $5 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.