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At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being.  We are committed to exceeding expectations and having a strong commitment to diversity and inclusion.  As Business Continuity Manager, you are responsible for the continuous evolution and implementation of the Business Continuity Management Program and framework in conformance with regulatory requirements and guidelines.  This is an advanced role that requires a broad understanding of both technical solutions and business functions.  You will be responsible for maintaining and performing bank-wide risk assessment and business impact analysis for functions across the organization. You will manage incident response planning and facilitate incident response tabletop exercises and coordinate the continuous and regular validation and testing of documented Incident Response, Disaster Recovery, and Business Continuity plans.

Key Result Areas:  

  • Responsible for management of the overall Business Continuity Management (BCM) Program.

  • Evolve and implement the Bank's BCM Program which incorporates planning, testing, and business impact analysis components for all service delivery and corporate support functions, including externally hosted solutions.

  • Collaborate and build cross-functional partnerships with the Executive Management Team, Information Technology, Facilities, Human Resources, and business unit leaders.

  • Implement risk-based schedule of assessments and exercises with business units and vendors to update and maintain business continuity documents and templates, test the effectiveness of plans under a variety of business disruption scenarios, and appropriately document and track all findings.

  • Generate reports according to the Disaster Recovery Policy and BCM Program, including program compliance, high-risk activities, gaps in the program (including reporting and escalation), and new/emerging risks, etc., and present to the Information Security Committee and other committees as deemed necessary.

  • Work with the Information Security Officer (ISO) and IT department to incorporate incident response planning for internal and external cybersecurity threat scenarios into BCM.

  • Work with business units to guide participation in high-risk vendor disaster recovery testing.

  • Manage the emergency notification system.

  • Maintain a high level of knowledge through training, participation in outside seminars and from professional publications and professional group memberships to ensure compliance with regulatory guidelines.

  • Manage work independently to ensure all deliverables are met on a timely and quality basis.

  • Perform additional duties as required.


  • Bachelor’s Degree in business administration, computer science, information assurance or equivalent experience.

  • 7+ years of work experience in Business Continuity Management and/or Incident Response in a regulated environment, preferably in banking and financial services

  • 3+ years in a management role.

  • Effective reasoning skills to evaluate risk of critical business areas and provide recovery strategies for risk mitigation. Capable of communicating in terms of big picture but working with close attention to detail and accuracy.

  • Strong business partnership and influencing skills to gain alignment on objectives and acquire resources and information. Must be able to interface and coordinate work efficiently and effectively with business partners in remote locations.

  • Passion for risk management and improving processes to strengthen efficiency and risk-awareness

  • Aptitude for understanding a variety of work processes and developing and documenting recovery strategies

  • Knowledge of Disaster Recovery, Business Continuity Planning, Incident Response and Cybersecurity frameworks (DRII, BCI, NIST 800-61, NIST CSF)

  • Experience with business continuity management software platforms

  • Resourceful self-starter and productive team player

  • CBCP Certification or similar business continuity and/or incident response certification strongly preferred (MBCP, EDRP, CBCI, CBCM, GCIH)

  • Travel and off-hour on-call support required

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.


Waltham, Massachusetts 

About Cambridge Savings Bank: 

Cambridge Savings Bank is a full-service banking institution with over $5 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.