POSITION: TREASURY OPERATIONS SPECIALIST
Primarily responsible for the system setup and maintenance of Treasury Management services including Business Online Banking, Bill Pay, Wires, ACH, Remote Deposit Capture, Positive Pay, Lockbox Services and Sweep accounts for Commercial and Small Business customers. Provides management status of requests pending & completed as well as exceptions to ensure SLAs are being met. Under the direction of the Treasury Operations Manager, assists the Treasury Client Service team with fulfilling requests (research, troubleshooting, and transfers/advances) and participates as a resource on projects, as needed.
Key Result Areas:
Responsible for the setup of Cash Management services and Business Deposit accounts in the core system and online banking platform in accordance to applicable policies, procedures and SLAs. Includes reviewing and processing online banking applications and required business deposit onboarding documentation. In addition, you will prepare and send correspondence to business customers upon completion of application processing and setup
Responsible for the file maintenance of existing Online Banking accounts in accordance to applicable policies, procedures and SLAs. Includes adding new accounts to existing Online Banking profiles, increase daily limits for ACH, Wires and RDC. In addition, you will identify and close inactive and/or closed accounts and services from Online Banking in accordance with daily/monthly reports, through DNA and the Online Banking and Business Online Banking Admin sites
Responsible for working closely with Cash Management Sales, Implementation and Client Service as well as business line staff with inquires related to the setup or maintenance of new and existing Online Banking customers
Fulfill various customer requests such as Bank by Mail deposits, audit confirmations, NSF processing and ABL processing
Maintains reporting of all requests that are pending, completed and exception status to ensure SLAs are followed
Responsible for working closely with the Quality Control department with clearing and resolving data and file maintenance exceptions related to the setup of Cash Management services and business deposit accounts
Assist the Online Banking/ Product team with testing of new and existing products and enhancements
Provide recommendations to Business Client Service Management regarding process improvement ideas that have a positive impact on customer experience or operational service standards during onboarding/maintenance of cash management services
Maintain electronic files in Nautilus specific to required documentation for Online Banking applications and Cash Management services
Assist management with FDICIA controls and documentation related to Cash Management services set up
Act as back-up to functions within the department as needed
Establish and maintain effective working relationships with other employees and customers
Contribute to the effective team management of all bank problems, issues, and opportunities
Perform additional duties as required
Bachelor’s Degree and a minimum of 3 years banking or corporate treasury experience -or- the equivalent combination of High School/Secondary School and banking operations experience (i.e. back office, deposit systems)
Strong customer service skills working with various partners from different parts of the business (Sales, Service & Operations)
Strong attention to detail and analytical skills, including the ability to problem solve and troubleshoot challenging issues
Excellent communication skills - verbal and written
Ability to work effectively with customers, both internal and external
Ability to multi-task and work independently
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.