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POSITION: DIGITAL PRODUCT TEAM LEADER

Summary:

Under the supervision of the Head of Digital Banking & Solutions, this position manages and supervises the digital product management team and acts as a change agent in the organization to transform the digital experience to create a superior consumer experience.  Working closely with customer facing and back-office teams across the organization the Digital Product Team Leader will develop and prioritize an innovative digital consumer product roadmap and work to insure a strong experience is created for the consumer customer.

Key Result Areas:  

  • Effectively manage, advise, and coach the Consumer Product Management team

  • Maintain a consumer digital product roadmap by leveraging market analysis, competitive knowledge, and customer research

  • Focus on product innovation by bringing forward enhancements and launching new products as needed to meet the product road map based on the banks strategic plan

  • Develop and own implementation and management of consumer digital products

  • Work closely with frontline staff to understand customer behavior and preferences in order to define and develop a strong digital customer experience

  • Evaluate new and existing product opportunities and bring forward proposals for products to optimize and expand the banks offering

  • Regularly review and evaluate the digital landscape comparing features, pricing, design, and overall competitiveness

  • Maximize user experience and increase customer penetration through data driven analysis based on analytics and business intelligence tools

  • Lead development of product material such as procedures, user guides, customer communications and marketing

  • Provide product expertise to teams as needed across the organization and develop and promote internal training as needed

  • Drive utilization of digital banking products across the consumer segment

  • In coordination with the data team prepare product data tracking and present to management monthly

  • Crosstrain on all consumer digital banking team tasks and act as a backup to functions within the department

  • Build critical partnerships across the organization (Retail Branches, Retail Admin, Contact Center, Consumer Lending, Operations, Retail, Marketing, Risk, IT, Compliance, BSA‚Ķ)

  • Perform additional duties as required

Qualifications: 

  • College degree required

  • Ten plus years of industry experience, specific digital experience preferred

  • Energized by leading and influencing change within the organization

  • Previous management experience

  • Ability to influence across the organization in a highly matrixed/cross-functional environment

  • Ability to prioritize multiple workflows

  • Strong analysis skills and ability to interpret and make data driven decisions

  • Excel, Word, and PowerPoint proficiency

  • Driven self-starter

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job. 

Location:        

Waltham, Massachusetts 

About Cambridge Savings Bank: 

Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.

Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.