POSITION: DIGITAL PRODUCT TEAM LEADER
Under the supervision of the Head of Digital Banking & Solutions, this position manages and supervises the digital product management team and acts as a change agent in the organization to transform the digital experience to create a superior consumer experience. Working closely with customer facing and back-office teams across the organization the Digital Product Team Leader will develop and prioritize an innovative digital consumer product roadmap and work to insure a strong experience is created for the consumer customer.
Key Result Areas:
Effectively manage, advise, and coach the Consumer Product Management team
Maintain a consumer digital product roadmap by leveraging market analysis, competitive knowledge, and customer research
Focus on product innovation by bringing forward enhancements and launching new products as needed to meet the product road map based on the banks strategic plan
Develop and own implementation and management of consumer digital products
Work closely with frontline staff to understand customer behavior and preferences in order to define and develop a strong digital customer experience
Evaluate new and existing product opportunities and bring forward proposals for products to optimize and expand the banks offering
Regularly review and evaluate the digital landscape comparing features, pricing, design, and overall competitiveness
Maximize user experience and increase customer penetration through data driven analysis based on analytics and business intelligence tools
Lead development of product material such as procedures, user guides, customer communications and marketing
Provide product expertise to teams as needed across the organization and develop and promote internal training as needed
Drive utilization of digital banking products across the consumer segment
In coordination with the data team prepare product data tracking and present to management monthly
Crosstrain on all consumer digital banking team tasks and act as a backup to functions within the department
Build critical partnerships across the organization (Retail Branches, Retail Admin, Contact Center, Consumer Lending, Operations, Retail, Marketing, Risk, IT, Compliance, BSA…)
Perform additional duties as required
College degree required
Ten plus years of industry experience, specific digital experience preferred
Energized by leading and influencing change within the organization
Previous management experience
Ability to influence across the organization in a highly matrixed/cross-functional environment
Ability to prioritize multiple workflows
Strong analysis skills and ability to interpret and make data driven decisions
Excel, Word, and PowerPoint proficiency
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.