POSITION: RESIDENTIAL LOAN SERVICING SPECIALIST
Under the direct supervision of the Loan Servicing Manager the Residential Loan Servicing- Escrow/Payment specialist is responsible for the management of the quarterly real estate tax payment cycles, PMI premium payments and waiver requests, management of the annual escrow analysis, delinquent real estate tax reports, loan funding, payment & lock box exception processing, payoffs, insurance monitoring and loan general servicing support. Ensures compliance with regulatory guidelines, and internal policies and procedures. Assist with preparation, data collection, responses and remedies to internal and external audits and federal and state compliance exams.
Key Result Areas:
Ensures the accurate and timely remittance of quarterly real estate tax payments due to each taxing authority in accordance with taxing jurisdiction guidelines
Conducts Annual Escrow Analysis ensuring accurate and timely tax payments have been recorded correctly in the core. Review and resolve analysis exceptions and ensure surplus checks are distributed timely
Performs the accurate and timely processing of loan findings and FASB transactions for new and modified mortgage and home equity loans
Ensures all loan payments are processed in accordance with prompt payment standards including the processing of payoffs. Monitors and decisions lockbox payment exceptions
Monitors all flood insurance and PMI insurance for loans ensuring compliance with regulatory requirements as well as payment of premiums. Collaborate with Loan Servicing Officer to resolve any homeowners insurance exceptions identified in the weekly feed to insurance tracking vendor
Other duties may include: Balancing of general ledger accounts in accordance to CSB policy, responding to FDICIA and Other Regulatory Audit requests and providing superior customer service to our customer requests and questions
Perform additional duties as required
College education preferred
2 – 5 years' banking experience, preferably in escrow processing
Strong communication skills, both written and oral, and interpersonal skills
Excellent customer service, problem resolution skills and strong PC skills
Working knowledge of residential and consumer loan document
Ability to interact with internal and external customers effectively
Ability to meet deadlines along with excellent time management skills
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.