POSITION: WIRE SERVICES SPECIALIST
Under the direction of the Wire Services Operations Manager, partner with the Lead Wire Services Specialist in maintaining a high-quality and efficient wire transfer service, ensuring accurate and timely process of incoming and outgoing wires while maintaining our core values. This position will be responsible for communicating and assisting customers and internal departments with wire transfers, both domestic and international. It also includes performing daily callbacks, investigating and researching disputes and suspicious or fraudulent issues and balancing activity daily. Responsible for processing and maintaining approved wire transfer request services through Administrative site and WITS system. Strictly adhering to the CSB Wire Transfer policy and Bank’s policies and procedures for domestic and foreign fund activities, OFAC verification, and Business Online wire request services.
Key Result Areas:
§ Responsible for initiating and verifying (USD and foreign currency) international and domestic wire transfers received from business online banking and other offline channels. Wires are processed for both business and consumers (including regulatory Dodd Frank eligible payments) and other internal departments. Accountable for properly authenticating customers in accordance with Bank policies and procedures
§ Responsible for reviewing and processing all incoming international and domestic wire requests through wire system. This will include: managing any wire exceptions, resolving OFAC matches, and handling all drawdown wire requests
§ Ensure internal departments have completed appropriate documentation to enable commercial customers to initiate wire activity. In addition, responsible for communicating PIN information to customers over recorded telephone and managing signer records within the wire system
§ Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience, both internally and externally. While operating with Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Work closely with BSA department in monitoring inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations
§ Responds to wire inquiries from internal and external customers regarding wire transfer customer agreements, wire investigation cases, incoming wires, wires pending Risk and OFAC review, and wire cancellations
§ Responsible for handling customer issues efficiently, and escalating them to management when necessary. This position is required to communicate with other departments, managers, applicable vendors and occasionally customers directly to resolve wire issues. Failure to adhere to the regulatory policies/procedures in this role could lead to increased reputational, regulatory, monetary and legal risk, as well as negative customer impact
§ Assist with end-of-day reconcilement of all incoming and outgoing wire activity
§ Demonstrates high level of attention to detail and the ability to work efficiently with very low margin for error
§ Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, BSA, Reg CC and OFAC
§ Perform additional duties as required
§ Associates degree or 4 years related banking experience
§ 2 years' experience with domestic or international wires
§ Ability to deal with all internal and external customers in a positive, courteous and tactful manner and show a genuine concern for resolving problems or concerns
§ Requires flexibility and ability to manage multiple job functions simultaneously under high pressure timelines, while adhering to strict deadlines
§ Ability to make independent judgments and maintain a high level of cooperation and rapport with all team members in order to ensure accurate and efficient operations and service
§ Knowledge and understanding of rules and regulations and/or compliance requirements such as Bank Secrecy Act
§ Ability to utilize personal computers, Windows driven programs and various software applications
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.