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Our goal is to make every customer feel like our only customer.
POSITION: BUSINESS SOLUTIONS SPECIALIST
Summary:
The Business Solutions Specialist assists with the analysis, design and implementation of systems to meet requirements. This position works closely with departments within the bank to identify, analyze and improve core business processes and workflows. The Business Solutions Specialist facilitates workshops for subject matter experts and documents processes and workflows. This position champions projects and initiative which increase efficiency and improve service through standardization and reduction in errors. They also support the FVP Business Solutions Manager in general administration and improvement of operational activities.
Key Result Areas:
Facilitates process workshops that involve eliciting process requirements and liaising with users
Documents existing workflows and analyzes processes for areas of improvement and automation
Identifies and makes recommendations on aspects of processes which are non-value added and could be eliminated
Monitors, measures and provides reporting on existing processes
Applies analysis techniques in other areas assigned, including but not limited to Back Office Operations.
Participates in projects, with a particular emphasis on process optimization for cross functional tasks
Possess strong knowledge of best practices of process design and automation. Utilizes Six Sigma and Lean Sigma concepts in review of existing processes
Promotes teamwork and positive communication and support of staff within the department and between departments to ensure all staff works in a collaborative manner towards a shared goal, and standards for excellent customer service
Maintains relations with vendors that serve the department
Work closely with other Bank Departments and Fiserv on implementing and changing products and services for deposit accounts. Assist with testing, changing/updating system options, user fields, Institution options, rate schedules and maintenance activity in accordance with new product or service introductions or enhanced Bank procedures. Maintain logs of testing and results for tracking and audit purposes
Responsible for testing system enhancements to ensure systems are working effectively, which includes coordinating the testing of DNA releases and annual Disaster Recovery testing and working with other departments to ensure testing is completed. Formally document changes to support Change Management Policy
Responsible for reviewing the outstanding deposit Fiserv cases and working with vendor as well as various departments to ensure systems are effectively functioning as designed. Also, provide product support to all departments within the Bank, including Consumer Banking, Customer Contact Center, Security, Accounting, Commercial Banking, Loan Servicing, Compliance and Auditing
Perform Deposit product interest rate changes as required, keeping approvals and logs of all activity
Coordinate Year End survey, reporting and processing with Fiserv and manage the overall distribution to customers
Perform additional duties as required
Qualifications:
College degree or 7 years Banking experience
5 years' Operational Banking experience
Previous management, supervisory or project management experience, and able to make independent judgements, collaborate cross-functionally, as well as meet deadlines
Proficient using MS Office applications
Knowledge of Bank’s General Ledger System
Strong interpersonal, organizational skills, mathematical and analytical skills
Ability and interest in engaging with customer directly via phone and email
Knowledge of the Bank's operations and products
Basic knowledge of regulatory and compliance issues relating to Safe Deposit Boxes, 1099-INT forms, AML/BSA/OFAC monitoring and deposit account operations
Strong business communication skills along with the ability to organize and write business documents
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The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
Location:
Waltham, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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