Responsible for troubleshooting EB issues related to all wire processing activities.
Ability to cope with high pressure timelines and large amounts of data while maintaining accuracy and the ability to multitask in a highly regulated environment.
Perform outgoing wire transfers requests for domestic and foreign through WITS system for customer activity and other internal departments (Branches, Commercial and Loan areas, Retirement Services, HR, Deposit Operations, and Facilities). Ensuring all fund transfer requests are properly authorized, recorded accurately, processed timely and supported by documentation that conforms to Bank policy and to assess fees in accordance with the published fee schedule.
Review and process of all incoming wire requests for domestic and foreign through WITS system. This will include: manage any exception incoming wires, OFAC verification, manually enter and create notice for all Western Union incoming wires and handle all drawdown wire requests. Ensure all incoming wires are processed timely and supported by documentation that conforms to Bank policy and to assess fees in accordance with the published fee schedule.
Monitor daily wire activity to identify unusual behavior and report suspicious activity to BSA department. Responsible for OFAC verification against all domestic and foreign wire transfer, activity for CSB to prevent transfers to or from individuals and countries designated by OFAC. Responsible for communicating OFAC matches to the BSA department as well as a member of the EBS management team and take recommended course of action.
Assist with end-of-day reconcilement of all incoming and outgoing wire activity. Assist accounting department with reconciling wire activity, providing daily activity reports and monitoring balance in FED account.
Contact for outside vendors (Federal Reserve, third party vendors and other Financial Institutions) for wire related issues and collaborate with Lead Wire Services Specialist to research and resolve.
Ensure internal departments have completed appropriate documentation, including Commercial Lending and Retail, to enable commercial customers to initiate wire activity. In addition, responsible for communicating PIN information to customers over recorded telephone. Manage Payment Order Agreements on the WITS system and scan all documents into Nautilus.
Responsible for downloading the daily incoming and outgoing wire notice from the WITS system and ensure that it gets mailed from InfoImage and communicate totals to Item Processing department.
Assist with daily review of messages through SWIFT Alliance Lite to include: responding to incoming messages and transmitting outgoing messages for research purposes.
Responsible for setting up and maintaining E-mail wire notification requests through WITS system.
Act as back up to coordinate ACH origination for ACH stand-alone business customers to include: reviewing and confirming ACH files received, work with IT on importing of ACH file to PEP+ system and verifying file totals prior to transmission by contacting authorized business customer over the phone then transmit and balance ACH files to FED recon.
Handle customer requests, inquiries, and complaints, referring to immediate manager when necessary.
Responsible for processing and maintaining approved wire transfer services through Administrative site and WITS wire processing system for Business Online Banking customers.
Support Cash Management with inquiries related to set-up or maintenance of wire request services for new Business Online Banking customers, as needed.
Responsible to assist with the review and sign off daily department DNA totals, as needed. Ensure that employees are notified of any differences.
Support internal departments with any WITS related issues.
Act as a back-up for other job functions within the department, as needed.
Assist with any solicitation programs for Electronic Banking products/services.
Interact with other departments within the Bank to resolve problems.
Maintain high level of quality customer service at all times.
Handle customer questions, inquiries, and complaints.
Perform duties according to established bank policy and procedures.
Establish and maintain effective relationships with other employees and customers.
Contribute to the effective team management of all bank problems, issues, and opportunities.
Perform additional duties as required.