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POSITION:  WIRE SERVICES SPECIALIST

Summary:

Responsible for maintaining a high-quality and efficient wire transfer service, which ensures accurate and timely process of incoming and outgoing wires while maintaining our core values. This position will be responsible for communicating and assisting customers and internal departments with wire transfers, both domestic and international. It also includes assisting with ACH origination, OFAC verification, Business Online wire activities, and balancing activity daily. Responsible for processing and maintaining approved wire transfer request services through Administrative site and  WITS system. Strictly adhering to the CSB Wire Transfer policy and Bank’s policies and procedures for domestic and foreign fund activities, OFAC verification, ACH origination and Business Online wire request services.

 Key Result Areas:  

  • Responsible for troubleshooting EB issues related to all wire processing activities.

  • Ability to cope with high pressure timelines and large amounts of data while maintaining accuracy and the ability to multitask in a highly regulated environment.

  • Perform outgoing wire transfers requests for domestic and foreign through WITS system for customer activity and other internal departments (Branches, Commercial and Loan areas, Retirement Services, HR, Deposit Operations, and Facilities).  Ensuring all fund transfer requests are properly authorized, recorded accurately, processed timely and supported by documentation that conforms to Bank policy and to assess fees in accordance with the published fee schedule.

  • Review and process of all incoming wire requests for domestic and foreign through WITS system.  This will include: manage any exception incoming wires, OFAC verification, manually enter and create notice for all Western Union incoming wires and handle all drawdown wire requests. Ensure all incoming wires are processed timely and supported by documentation that conforms to Bank policy and to assess fees in accordance with the published fee schedule.

  • Monitor daily wire activity to identify unusual behavior and report suspicious activity to BSA department. Responsible for OFAC verification against all domestic and foreign wire transfer, activity for CSB to prevent transfers to or from individuals and countries designated by OFAC.  Responsible for communicating OFAC matches to the BSA department as well as a member of the EBS management team and take recommended course of action.

  • Assist with end-of-day reconcilement of all incoming and outgoing wire activity. Assist accounting department with reconciling wire activity, providing daily activity reports and monitoring balance in FED account.

  • Contact for outside vendors (Federal Reserve, third party vendors and other Financial Institutions) for wire related issues and collaborate with Lead Wire Services Specialist to research and resolve.

  • Ensure internal departments have completed appropriate documentation, including Commercial Lending and Retail, to enable commercial customers to initiate wire activity.  In addition, responsible for communicating  PIN information to customers over recorded telephone. Manage Payment Order Agreements on the WITS system and scan all documents into Nautilus.

  • Responsible for downloading the daily incoming and outgoing wire notice from the WITS system and ensure that it gets mailed from InfoImage and communicate totals to Item Processing department.

  • Assist with daily review of messages through SWIFT Alliance Lite to include: responding to incoming messages and transmitting outgoing messages for research purposes.

  • Responsible for setting up and maintaining E-mail wire notification requests through WITS system.

  • Act as back up to coordinate ACH origination for ACH stand-alone business customers to include: reviewing and confirming ACH files received, work with IT on importing of ACH file to PEP+ system and verifying file totals prior to transmission by contacting authorized business customer over the phone then transmit and balance ACH files to FED recon.

  • Handle customer requests, inquiries, and complaints, referring to immediate manager when necessary.

  • Responsible for processing and maintaining approved wire transfer services through Administrative site and WITS wire processing system for Business Online Banking customers.

  • Support Cash Management with inquiries related to set-up or maintenance of wire request services for new Business Online Banking customers, as needed.

  • Responsible to assist with the review and sign off daily department DNA totals, as needed.  Ensure that employees are notified of any differences.

  • Support internal departments with any WITS related issues.

  • Act as a back-up for other job functions within the department, as needed.

  • Assist with any solicitation programs for Electronic Banking products/services.

  • Interact with other departments within the Bank to resolve problems.

  • Maintain high level of quality customer service at all times.

  • Handle customer questions, inquiries, and complaints.

  • Perform duties according to established bank policy and procedures.

  • Establish and maintain effective relationships with other employees and customers.

  • Contribute to the effective team management of all bank problems, issues, and opportunities.

  • Perform additional duties as required.         

Qualifications: 

  • Associates degree or 4 years related banking experience.
  • 2 years' experience with domestic or international wires.
  • Knowledge and understanding of rules and regulations and/or compliance requirements such as Bank Secrecy Act.
  • Ability to maintain a high level of cooperation and rapport with all team members in order to ensure accurate and efficient operations and service.
  • Ability to deal with all internal and external customers in a positive, courteous and tactful manner and show a genuine concern for resolving problems or concerns.
  • Strong knowledge of bank’s operations and products along with knowledge and experience with MS Office.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and accuracy along with the ability to manage multiple job functions simultaneously and meet deadlines.
  • Ability to identify problems and find solutions to most difficulties and errors along with strong math skills and take corrective action.
  • Ability to make independent judgments and deal with customers effectively.
  • Proficient data entry skills to include numerical and informational data.
  • Ability to read and interpret bank forms and documents.  i.e. signature cards, computer generated reports, negotiable instruments, legal documents, etc.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job. 

Location:             

Waltham, Massachusetts 

About Cambridge Savings Bank: 

Cambridge Savings Bank is a full-service financial institution with approximately $4 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Newton, and Watertown.

Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.