POSITION: BUSINESS PRODUCT MANAGEMENT TEAM LEADER
Under the supervision of the Head of Digital Banking & Solutions, this position manages and supervises the business product management team. Working closely with product managers, cash management sales, and the client servicing team this person will develop and prioritize the business product roadmap and work to insure the business online banking platform and cash management products are functioning properly.
Key Result Areas:
Effectively manage, advise, and coach the existing Business Product Management staff
Maintain a business product roadmap by leveraging market analysis, competitive knowledge, and customer research
Focus on product enhancements and launch new products as needed to meet the product road map
Develop and own implementation and management of cash management products
Act as subject matter expert on assigned cash management products
Work closely with product line owners to define and develop product/business features
Evaluate new and existing product opportunities and brings forward proposals for products to optimize and expand the banks offering
Regularly review and evaluate competitive landscape comparing features, pricing, design and overall competitiveness
Maximize user experience and increase conversion through data driven analysis based on analytics and business intelligence tools
Create product material such as procedures, user guides, customer communications and marketing materials
Provide product expertise to the client service, implementation, and cash management sales teams as needed
Drive adoption of cash management products across the commercial and small business portfolio
Prepare product data tracking and present to management on a monthly basis
Crosstrain on all online banking team tasks and act as a backup to functions within the department
Build critical partnerships across the organization (Cash Management Sales, Cash Management Implementation, Client Service, Commercial lending, Operations, Retail, Marketing, Risk, IT, Compliance)
Perform other duties as required
Bachelor’s Degree required, MBA preferred
Seven plus years of industry experience
Previous management experience a plus
Ability to multitask and prioritize
Strong analysis skills and ability to interpret data against business objectives
Excel, Word, and PowerPoint proficiency are a must
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service financial institution with approximately $4 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Newton, and Watertown.
Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.