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At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. This position is responsible for performing a variety of duties in support of the Bank's Commercial Credit Department. This position will also provide support as needed for the Credit Administration Supervisor, VP/Commercial Credit Administration Manager and the Commercial Credit team. 

Key Result Areas:  

  • Support the quality assurance and regulatory compliance efforts and workflow processing of approved loan requests, including new loans and modifications/extensions/renewals of existing loans – including but not limited to OFAC inquiries, flood determinations, CAIVRS inquiries, etc.

  • Assist with various commercial workflow processes – annual loan reviews, risk rating changes, TDR/impairment workflows

  • Provide support and assistance to the Chief Credit Officer and the Commercial Credit Administration Manager as needed

  • Assist with the preparation of weekly Internal Loan Committee meetings and corresponding submissions

  • Assist with the preparation of quarterly Watchlist and Credit Review Committee meetings and corresponding submissions

  • Assist with the preparation of monthly Board of Directors packages for the Commercial division

  • Responsible for monitoring and maintaining various department pipelines and generating and publishing pipeline reports as necessary

  • Provide Sageworks input, maintenance, support as well as the generation of various reports from application

  • Under the supervision of the Appraisal Manager, assist in the commercial real estate appraisal process, as necessary. Including uploading the final review and corresponding appraisal as well as all related appraisal documents to the electronic credit file

  • Responsible for the timely payment of all appraisal related invoices as well as working with Commercial Loan Administration to ensure timely payment of all appraisal invoices

  • Provide support to the department as needed in the use, maintenance, storage, retrieval, and reporting of information in and from Nautilus, Sageworks, DNA/Fiserv, IBISWorld, and other critical systems, as needed

  • Assist with the maintenance of the Vendor Management Program and corresponding platform

  • Responsible for the imaging of documents in Nautilus in reference to commercial credit/relationship files

  • Responsible for keeping records for department invoices and forwarding to the Accounting Department for payment in a timely manner

  • Performs all duties and collaborates with internal and external customers in a manner aligned with CSB’s Core Values

  • Establish and maintain effective working relationships with various departments, internal/external customers, and various third-party vendors (appraisers, attorneys, etc.)

  • Contribute to the effective team management of all bank problems, issues and opportunities

  • Perform additional duties as required


  • High school education plus 2 years of professional office environment experience and administrative experience; college degree preferred

  • Strong technical skills including MS Office applications and proven ability to assimilate new software applications. DNA, Nautilus, or equivalent imaging system and Sageworks experience also beneficial

  • Strong organizational skills with attention to detail and accuracy

  • Ability to meet deadlines in a fast paced environment

  • Strong verbal and written communication skills

  • Excellent customer relations and interpersonal skills and the ability to work effectively with other divisions of the Bank

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job. 


Hybrid/Waltham, Massachusetts 

About Cambridge Savings Bank: 

Cambridge Savings Bank is a full-service banking institution with over $5 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.

Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.