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At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. The Business Analyst (BA) provides deliverables across the entire life cycle of a variety of strategic initiatives. The BA analyzes problems/opportunities and identifies creative solutions for business challenges. This role drives stakeholder involvement typically from inception. She/he will work with project requestors on business cases, including a rigorous benefits and ROI analysis, through implementation. She/he is responsible for documenting business workflow, system, and process requirements, and devising appropriate validation mechanisms and test cases to facilitate successful project delivery.


The BA works very closely with our Project Management Director, Project Managers, Technical Trainer, and other key stakeholders and will have significant interactions with the Executive Team, Department Heads, and other Senior Managers.


Key Result Areas:  


  • Build partnerships and serve as the liaison with internal departments on projects to identify, understand, and deliver desired solutions and value to the organization
  • Support business sponsors/requestors in establishing business cases, benefits, and ROI metrics for project proposals
  • Provide project support to the Project Managers and business process owners including the following:
    • Document requirements and workflow diagrams with a focus on business process improvements and operational controls
    • Assist with addressing change management requirements
    • Manage all aspects of end-to-end testing (such as the testing plan, test cases, test scripts, testing execution, etc.) providing regular testing status updates indicating progress, known risks and items for escalation to management
    • Serve in a Project Manager capacity when cross-coverage is required
  • Help to determine process change from an as-is to a to-be state with business areas as a result of system implementations, or automation that drives efficiency in the business team
  • Identify and drive how trends will be interpreted and what actions will result from various potential outcomes
  • Ability to understand and communicate the financial and operational impact of any changes related to project work
  • Create informative, actionable and repeatable reporting in support of business cases and project outcomes
  • Provide support on various ad-hoc and special projects as assigned by the PMO Director and conduct insightful ad-hoc analyses ongoing




  • Bachelor's Degree required; MBA preferred
  • 4-5 years of business analytics, writing business requirements for projects, and user acceptance testing, preferably in Banking and/or financial institutions; or at professional services firms that focus on the financial services industry
  • Experience within Commercial Lending, Retail Banking, and/or online banking areas preferred
  • Familiarity with Lean and similar process improvement techniques
  • Experience with project portfolio management software such as Planview, Eclipse, and Innotas, and project management software such as MS Project, Wrike and Projectplace, and communications software such as Survey Monkey and WebEx is desirable
  • Experience working on enterprise-level CRM projects is a strong bonus.
  • Proven analytical experience with the ability to identify themes and trends from various data sources
  • Ability to synthesize analysis into stories and visuals for an executive audience
  • Experience working with senior level decision makers
  • Strong communication/interpersonal skills
  • CBAP (through IIBA) or PBA (through PMI) certification(s) is preferred
  • Advanced knowledge of MS Office applications with emphasis on MS Word, MS Outlook, MS Excel, MS PowerPoint, and MS Visio


The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.




Hybrid/Waltham, Massachusetts 


About Cambridge Savings Bank: 


Cambridge Savings Bank is a full-service banking institution with over $5 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.


Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.