Welcome to Cambridge Savings Bank

Career Center!


Our goal is to make every customer feel like our only customer.


Job Details

Refer Job: Send to a Friend
  • Share this on Facebook
  • Share this on LinkedIn

Add Add to Saved Jobs






At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. This position is primarily responsible for the system setup and maintenance of Treasury Management services including Business Online Banking, Bill Pay, Wires, ACH, Remote Deposit Capture, Positive Pay, Lockbox Services and Sweep accounts for Commercial and Small Business customers. Provides management status of requests pending & completed as well as exceptions to ensure SLAs are being met. Under the direction of the Treasury Operations Manager, assists the Treasury Client Service team with fulfilling requests (research, troubleshooting, and transfers/advances) and participates as a resource on projects, as needed.


Key Result Areas:  


  • Responsible for the setup of Cash Management services and Business Deposit accounts in the core system and online banking platform in accordance to applicable policies, procedures and SLAs.  Includes reviewing and processing online banking applications and required business deposit onboarding documentation. In addition, you will prepare and send correspondence to business customers upon completion of application processing and setup.
  • Responsible for the file maintenance of existing Online Banking accounts in accordance with applicable policies, procedures and SLAs. Includes adding new accounts to existing Online Banking profiles, increase daily limits for ACH, Wires and RDC. In addition, you will identify and close inactive and/or closed accounts and services from Online Banking in accordance with daily/monthly reports, through DNA and the Online Banking and Business Online Banking Admin sites.
  • Responsible for working closely with Cash Management Sales, Implementation and Client Service as well as business line staff with inquires related to the setup or maintenance of new and existing Online Banking customers.
  • Fulfill various customer requests such as Bank by Mail deposits, audit confirmations, NSF processing and ABL processing
  • Maintains reporting of all requests that are pending, completed and exception status to ensure SLAs are followed.
  • Responsible for working closely with the Quality Control department with clearing and resolving data and file maintenance exceptions related to the setup of Cash Management services and business deposit accounts.
  • Assist the Online Banking/ Product team with testing of new and existing products and enhancements.  
  • Provide recommendations to Business Client Service Management regarding process improvement ideas that have a positive impact on customer experience or operational service standards during onboarding/maintenance of cash management services.
  • Maintain electronic files in Nautilus specific to required documentation for Online Banking applications and Cash Management services.
  • Assist management with FDICIA controls and documentation related to Cash Management services set up.
  • Act as back-up to functions within the department as needed.
  • Establish and maintain effective working relationships with other employees and customers.
  • Contribute to the effective team management of all bank problems, issues, and opportunities.
  • Perform additional duties as required.




  • Bachelor’s Degree and a minimum of 3 years banking or corporate treasury experience -or- the equivalent combination of High School/Secondary School and banking operations experience (i.e., back office, deposit systems).
  • Strong customer service skills working with various partners from different parts of the business (Sales, Service & Operations).
  • Strong attention to detail and analytical skills, including the ability to problem solve and troubleshoot challenging issues.
  • Excellent communication skills - verbal and written.
  • Ability to work effectively with customers, both internal and external.
  • Ability to multi-task and work independently.


The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job. 




Hybrid/Waltham, Massachusetts 


About Cambridge Savings Bank: 


Cambridge Savings Bank is a full-service banking institution with over $5 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.


Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.